Shipping policy
Dynamoplus — United Kingdom
Shipping Policy
Last updated: June 2025 | Applies to all orders delivered to the United Kingdom
Free Shipping on Every Order
No minimum. No conditions. All UK addresses. Always free.
1. Overview
This Shipping Policy applies to all orders placed through eshop-dynamoplus.com and delivered to addresses within the United Kingdom. We are committed to transparent, accurate delivery information in line with Google Merchant Center requirements and the UK Consumer Contracts Regulations 2013.
| Store | Dynamoplus — eshop-dynamoplus.com |
| Address | 10 Rue des Moulins, Paris 75001, France |
| Contact | eshop@dynamo-cycling.com | eshop-dynamoplus.com/pages/contact |
| Tracking | eshop-dynamoplus.com/apps/parcelpanel |
2. Free Shipping on Every Order
We offer FREE standard shipping on all orders to the United Kingdom — with no minimum order value and no conditions. Every order ships free, every time.
There are no hidden fees, no thresholds to meet, and no exceptions. The price you see on our product pages is the price you pay — delivery is always included.
3. Delivery Zones
We ship exclusively to the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
We do not ship to:
- BFPO (British Forces Post Office) addresses
- Channel Islands or Isle of Man (outside UK VAT territory)
- International addresses outside the United Kingdom
If you are unsure whether we can deliver to your postcode, please contact us at eshop@dynamo-cycling.com before placing your order.
4. Delivery Time Breakdown
Our total estimated delivery time is the sum of two clearly defined components: handling time and transit time. All timeframes are in working days — Monday to Friday, excluding UK public bank holidays.
4.1 Handling Time
Handling time is the period between when you place your order and when we dispatch it to our carrier. We process and dispatch orders on every working day.
| Order Placed | Cut-off (UK time) | Dispatched Within |
|---|---|---|
| Monday – Friday | 14:00 | 1 working day |
| Friday after 14:00 | — | 2 working days (ships Monday) |
| Saturday | — | 2 working days (ships Monday) |
| Sunday | — | 2 working days (ships Monday) |
| UK Public Holiday | — | Next working day + 1 |
During peak periods (e.g. Black Friday, Christmas), handling time may extend to 2 working days. Any changes will be communicated clearly on the website and at checkout.
4.2 Transit Time
Transit time begins when our carrier collects your parcel and ends when it arrives at your delivery address.
| Destination | Carrier | Transit Time |
|---|---|---|
| England, Scotland (mainland), Wales | Royal Mail / Evri | 3 – 5 working days |
| Northern Ireland | Royal Mail | 3 – 5 working days |
| Scottish Highlands & Islands | Royal Mail | 4 – 6 working days |
| Remote UK postcodes (ZE, KW, PA, HS) | Royal Mail | 4 – 6 working days |
4.3 Estimated Total Delivery Time
Estimated total delivery time = Handling Time + Transit Time. The table below shows the complete journey from the moment you place your order to arrival at your door.
| Destination | Handling | Transit | Total (working days) | Total (calendar days) |
|---|---|---|---|---|
| England, Scotland (mainland), Wales | 1 day | 3 – 5 days | 4 – 6 days | 6 – 9 days |
| Northern Ireland | 1 day | 3 – 5 days | 4 – 6 days | 6 – 9 days |
| Scottish Highlands & Islands | 1 day | 4 – 6 days | 5 – 7 days | 7 – 10 days |
| Remote postcodes (ZE, KW, PA, HS) | 1 day | 4 – 6 days | 5 – 7 days | 7 – 10 days |
Calendar day estimates assume orders placed on a weekday before 14:00 and account for weekends. Actual delivery may be faster.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to follow your parcel in real time.
| Track Order | eshop-dynamoplus.com/apps/parcelpanel |
If you have not received your shipping confirmation email within 2 working days of placing your order, please check your junk or spam folder before contacting us.
6. Duties, Taxes, and VAT
All prices on eshop-dynamoplus.com include 20% UK VAT. There are no additional customs duties, import charges, or hidden fees for any UK delivery. The price shown at checkout is the total price you pay — nothing more.
As a French-based retailer shipping to the UK, we handle all customs and VAT obligations on your behalf. You will never face unexpected charges at your door.
7. Failed and Missed Deliveries
If a delivery attempt is unsuccessful, our carrier will leave a notification card or send you an SMS or email. You can then:
- Rearrange delivery for a more convenient date
- Redirect the parcel to a neighbour or safe location
- Collect from your nearest carrier depot or collection point
If the parcel is not collected or redelivery is not arranged within 5 working days, it will be returned to us. We will then contact you to arrange re-dispatch free of charge, or issue a full refund if you prefer.
8. Lost or Damaged Parcels
If your order has not arrived within 10 working days of dispatch, or arrives damaged, please contact us within 14 days of the expected delivery date.
To report a problem:
- Email eshop@dynamo-cycling.com with your order number and a description of the issue.
- For damaged items: include photographs of the outer packaging and the product.
- We will investigate and respond within 2 working days.
We will offer either a free replacement or a full refund to your original payment method — whichever you prefer.
Your statutory rights: under the UK Consumer Rights Act 2015, goods must be delivered within the agreed timeframe. You are entitled to a full refund if we fail to meet this obligation.
9. Google Merchant Center Compliance
The delivery timeframes in this policy are accurately reflected in our Google Merchant Center shipping settings and product feed:
| Feed Attribute | Value |
|---|---|
| min_handling_time | 1 working day |
| max_handling_time | 2 working days |
| min_transit_time | 3 working days |
| max_transit_time | 6 working days (7 for Highlands & remote postcodes) |
| shipping cost | 0.00 GBP — free on all orders |
| price currency | GBP — inclusive of 20% UK VAT |
| shipping label | free-shipping |
Full alignment between Shopping ads, checkout display, and this policy prevents account suspension due to shipping discrepancies.
10. Contact Us
For any questions about your shipment or this policy, please get in touch:
| eshop@dynamo-cycling.com | |
| Contact Page | eshop-dynamoplus.com/pages/contact |
| Response Time | Within 1 working day (Monday – Friday) |
| Address | Dynamoplus — 10 Rue des Moulins, Paris 75001, France |
© 2025 Dynamoplus. All rights reserved. | eshop-dynamoplus.com